Concierge Home Care

Home health agency · 1840 Se Port Saint Lucie Blvd, Suite 1840, Port Saint Lucie, FL 34952

📞 (772) 777-2749

Quality of patient care star rating · Patient survey: 4★

62/ 100

Above average

At a glance

Ownership: -
Medicare-certified: Since 03/30/2022 · CCN 687163
Rank in Port Saint Lucie: #3 of 12 home health agencies
Rank in Florida: #172 of 833 scored home health agencies
Services: Not reported · Not offered: Skilled nursing, Physical therapy, Occupational therapy, Speech-language pathology, Medical social services, Home health aide
Medicare episodes/yr: 3,409
Medicare spending: 13% more than the national average per episode
Service area: 34 ZIP codes (see list)

Patient outcomes and care quality

Outcome measures: better than the national average on 9 of 16 reported measures, worse on 4.

Measure	This provider	State	National	vs. national
Started care in a timely manner	99.6%	98%	96.5%	Better
Checked flu shot status	68.7%	62.6%	64.2%	Better
Patients improved at walking or moving around	84.9%	89.6%	88.6%	Worse
Patients improved at getting in and out of bed	91.1%	90.9%	89.7%	Better
Patients improved at bathing	87.8%	91.8%	90.6%	Worse
Patients' breathing improved	87.3%	92.1%	91.3%	Worse
Patients improved at taking oral medications	84.4%	88.7%	88.1%	Worse
New or worsened pressure ulcers (lower is better)	0%	0.1%	0.2%	About the same
Timely action on medication issues	99.4%	95.5%	94.5%	Better
Falls with major injury (lower is better)	0.7%	0.8%	0.9%	About the same
Discharge function score	78%	69.7%	71.7%	Better
Health info sent to next provider	94.7%	78.4%	81.2%	Better
Health info given to patient	100%	92%	92.2%	Better
Discharged to community (risk-adjusted)	91.6%	—	77.7%	Better
Potentially preventable readmissions (risk-adjusted) (lower is better)	4.1%	—	4.1%	About the same
Potentially preventable hospitalizations (risk-adjusted) (lower is better)	8%	—	10.8%	Better

Risk-adjusted rates account for how sick patients were. Data window differs by measure; see CMS for exact dates.

CMS categorization: discharge to community Better Than National Rate; preventable readmissions Same As National Rate; preventable hospitalizations Better Than National Rate.

What patients say (HHCAHPS survey)

Survey results: better than the national average on 4 of 5 reported measures, worse on 1.

Measure	This provider	State	National	vs. national
Care given in a professional way	91%	89%	89%	Better
Team communicated well	88%	86%	86%	Better
Discussed medicines, pain and home safety	79%	79%	82%	Worse
Rated agency 9 or 10 out of 10	91%	85%	85%	Better
Would definitely recommend	84%	78%	79%	Better

Based on 180 completed surveys (16% response rate).

Location and service area

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ZIP codes served (34)

32766, 32948, 32958, 32960, 32962, 32963, 32966, 32967, 32968, 33455, 33469, 34773, 34945, 34946, 34947, 34949, 34950, 34951, 34952, 34953, 34956, 34957, 34972, 34974, 34981, 34982, 34983, 34984, 34986, 34987, 34990, 34994, 34996, 34997