Joyal Health Care Services Inc
✓ Nursing✓ Physical therapy✓ Occupational therapy✓ Speech✓ Social work✓ Home health aide
81/ 100
Not rated
A Care Connection Home Health
Home health agency · 11512 Lake Mead Ave, Unit 402, Jacksonville, FL 32256
Quality of patient care star rating · Patient survey: 4★
65/ 100
Above average
At a glance
- Ownership
- Proprietary
- Medicare-certified
- Since 09/04/2011 · CCN 109709
- Rank in Jacksonville
- #5 of 39 home health agencies
- Rank in Florida
- #118 of 833 scored home health agencies
- Services
- Skilled nursing, Physical therapy, Occupational therapy, Speech-language pathology, Medical social services, Home health aide
- Medicare episodes/yr
- 624
- Medicare spending
- 4% less than the national average per episode
- Service area
- 39 ZIP codes (see list)
Patient outcomes and care quality
Outcome measures: better than the national average on 11 of 16 reported measures, worse on 1.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Started care in a timely manner | 100% | 98% | 96.5% | Better |
| Checked flu shot status | 57% | 62.6% | 64.2% | Worse |
| Patients improved at walking or moving around | 88.3% | 89.6% | 88.6% | About the same |
| Patients improved at getting in and out of bed | 91.5% | 90.9% | 89.7% | Better |
| Patients improved at bathing | 93.3% | 91.8% | 90.6% | Better |
| Patients' breathing improved | 93.4% | 92.1% | 91.3% | Better |
| Patients improved at taking oral medications | 89.9% | 88.7% | 88.1% | Better |
| New or worsened pressure ulcers (lower is better) | 0% | 0.1% | 0.2% | About the same |
| Timely action on medication issues | 99.4% | 95.5% | 94.5% | Better |
| Falls with major injury (lower is better) | 1.2% | 0.8% | 0.9% | About the same |
| Discharge function score | 85.2% | 69.7% | 71.7% | Better |
| Health info sent to next provider | 100% | 78.4% | 81.2% | Better |
| Health info given to patient | 99.2% | 92% | 92.2% | Better |
| Discharged to community (risk-adjusted) | 91% | — | 77.7% | Better |
| Potentially preventable readmissions (risk-adjusted) (lower is better) | 4% | — | 4.1% | About the same |
| Potentially preventable hospitalizations (risk-adjusted) (lower is better) | 7.8% | — | 10.8% | Better |
Risk-adjusted rates account for how sick patients were. Data window differs by measure; see CMS for exact dates.
CMS categorization: discharge to community Better Than National Rate; preventable readmissions Same As National Rate; preventable hospitalizations Better Than National Rate.
What patients say (HHCAHPS survey)
Survey results: better than the national average on 1 of 5 reported measures, worse on 0.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Care given in a professional way | 88% | 89% | 89% | About the same |
| Team communicated well | 87% | 86% | 86% | About the same |
| Discussed medicines, pain and home safety | 88% | 79% | 82% | Better |
| Rated agency 9 or 10 out of 10 | 86% | 85% | 85% | About the same |
| Would definitely recommend | 78% | 78% | 79% | About the same |
Based on 71 completed surveys (28% response rate).
Location and service area
ZIP codes served (39)
32003, 32034, 32068, 32073, 32080, 32081, 32082, 32084, 32086, 32092, 32095, 32097, 32204, 32205, 32207, 32208, 32209, 32210, 32211, 32216, 32217, 32218, 32220, 32221, 32223, 32224, 32225, 32233, 32244, 32246, 32250, 32254, 32256, 32257, 32258, 32259, 32266, 32277, 32951
Other home health agencies in Jacksonville
Origin Home Health Care
NursingPhysical therapyOccupational therapySpeechSocial workHome health aide
76/ 100
Confident Care of Florida Corp
✓ Nursing✓ Physical therapy✓ Occupational therapy✓ Speech✓ Social work✓ Home health aide
73/ 100
Precise Home Care LLC
✓ Nursing✓ Physical therapy✓ Occupational therapy✓ Speech✓ Social work✓ Home health aide
70/ 100
Home First Home Health Care LLC
✓ Nursing✓ Physical therapy✓ Occupational therapy✓ Speech✓ Social work✓ Home health aide
64/ 100
Frequently asked questions
Is A Care Connection Home Health Medicare-certified?
Yes. A Care Connection Home Health (CMS Certification Number 109709) has been Medicare-certified since 09/04/2011, which means it meets federal requirements and Medicare will pay for covered home health services.
How does A Care Connection Home Health compare to other home health agencies in Jacksonville?
A Care Connection Home Health ranks #5 of 39 home health agencies based in Jacksonville on the Scorecard score, with 4 stars.
What areas does A Care Connection Home Health serve?
A Care Connection Home Health reports serving 39 ZIP codes to CMS, including 32003, 32034, 32068, 32073, 32080. Call (904) 899-5520 to confirm coverage of your address.
Source: CMS Provider Data Catalog (2026-09-23). Home Health Scorecard is not affiliated with A Care Connection Home Health. Data may lag real-world changes; verify with the provider. Is this your agency? Report a correction.