Nor-Cal Professional Home Health Care Services, in

Home health agency · 3031 Tisch Way, Suite 100, San Jose, CA 95128

📞 (408) 244-6700

Quality of patient care star rating

64/ 100

Above average

At a glance

Ownership: Proprietary
Medicare-certified: Since 10/21/2013 · CCN 059538
Rank in San Jose: #4 of 20 home health agencies
Rank in California: #431 of 2183 scored home health agencies
Services: Skilled nursing, Physical therapy, Occupational therapy, Speech-language pathology, Medical social services, Home health aide
Medicare episodes/yr: 123
Medicare spending: 7% more than the national average per episode
Service area: 50 ZIP codes (see list)

Patient outcomes and care quality

Outcome measures: better than the national average on 10 of 16 reported measures, worse on 1.

Measure	This provider	State	National	vs. national
Started care in a timely manner	100%	95.3%	96.5%	Better
Checked flu shot status	95.6%	70.4%	64.2%	Better
Patients improved at walking or moving around	90.9%	83.4%	88.6%	Better
Patients improved at getting in and out of bed	90.4%	82.1%	89.7%	About the same
Patients improved at bathing	91.8%	87%	90.6%	Better
Patients' breathing improved	92.3%	87.2%	91.3%	About the same
Patients improved at taking oral medications	90%	81%	88.1%	Better
New or worsened pressure ulcers (lower is better)	0%	0.2%	0.2%	About the same
Timely action on medication issues	99.2%	92.4%	94.5%	Better
Falls with major injury (lower is better)	0%	0.6%	0.9%	About the same
Discharge function score	76.1%	62.1%	71.7%	Better
Health info sent to next provider	98.3%	81.7%	81.2%	Better
Health info given to patient	100%	92.7%	92.2%	Better
Discharged to community (risk-adjusted)	88.6%	—	77.7%	Better
Potentially preventable readmissions (risk-adjusted) (lower is better)	4%	—	4.1%	About the same
Potentially preventable hospitalizations (risk-adjusted) (lower is better)	12%	—	10.8%	Worse

Risk-adjusted rates account for how sick patients were. Data window differs by measure; see CMS for exact dates.

CMS categorization: discharge to community Better Than National Rate; preventable readmissions Same As National Rate; preventable hospitalizations Same As National Rate.

What patients say (HHCAHPS survey)

Survey results: better than the national average on 1 of 5 reported measures, worse on 1.

Measure	This provider	State	National	vs. national
Care given in a professional way	88%	87%	89%	About the same
Team communicated well	85%	85%	86%	About the same
Discussed medicines, pain and home safety	85%	83%	82%	Better
Rated agency 9 or 10 out of 10	85%	83%	85%	About the same
Would definitely recommend	76%	77%	79%	Worse

Based on 17 completed surveys (17% response rate).

Location and service area

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ZIP codes served (50)

94022, 94024, 94040, 94041, 94043, 94086, 94087, 94089, 94305, 95008, 95014, 95020, 95023, 95030, 95032, 95033, 95035, 95037, 95050, 95051, 95054, 95070, 95110, 95111, 95112, 95113, 95116, 95117, 95118, 95119, 95120, 95121, 95122, 95123, 95124, 95125, 95126, 95127, 95128, 95129, 95130, 95131, 95132, 95133, 95134, 95135, 95136, 95138, 95139, 95148