American Hospice and Home Health Care Services Inc

Home health agency · 7031 Koll Center Pkwy, Pleasanton, CA 94566

📞 (925) 240-6300

Quality of patient care star rating · Patient survey: 2★

61/ 100

Above average

At a glance

Ownership: Proprietary
Medicare-certified: Since 04/29/2013 · CCN 059510
Rank in Pleasanton: #4 of 13 home health agencies
Rank in California: #527 of 2183 scored home health agencies
Services: Skilled nursing, Physical therapy, Occupational therapy, Speech-language pathology, Medical social services, Home health aide
Medicare episodes/yr: 785
Medicare spending: 8% less than the national average per episode
Service area: 114 ZIP codes (see list)

Patient outcomes and care quality

Outcome measures: better than the national average on 11 of 16 reported measures, worse on 1.

Measure	This provider	State	National	vs. national
Started care in a timely manner	99.6%	95.3%	96.5%	Better
Checked flu shot status	36.6%	70.4%	64.2%	Worse
Patients improved at walking or moving around	96.7%	83.4%	88.6%	Better
Patients improved at getting in and out of bed	100%	82.1%	89.7%	Better
Patients improved at bathing	100%	87%	90.6%	Better
Patients' breathing improved	100%	87.2%	91.3%	Better
Patients improved at taking oral medications	100%	81%	88.1%	Better
New or worsened pressure ulcers (lower is better)	0.4%	0.2%	0.2%	About the same
Timely action on medication issues	99.4%	92.4%	94.5%	Better
Falls with major injury (lower is better)	0.2%	0.6%	0.9%	About the same
Discharge function score	71.3%	62.1%	71.7%	About the same
Health info sent to next provider	100%	81.7%	81.2%	Better
Health info given to patient	99.8%	92.7%	92.2%	Better
Discharged to community (risk-adjusted)	97.1%	—	77.7%	Better
Potentially preventable readmissions (risk-adjusted) (lower is better)	4.1%	—	4.1%	About the same
Potentially preventable hospitalizations (risk-adjusted) (lower is better)	5.9%	—	10.8%	Better

Risk-adjusted rates account for how sick patients were. Data window differs by measure; see CMS for exact dates.

CMS categorization: discharge to community Better Than National Rate; preventable readmissions Same As National Rate; preventable hospitalizations Better Than National Rate.

What patients say (HHCAHPS survey)

Survey results: better than the national average on 0 of 5 reported measures, worse on 5.

Measure	This provider	State	National	vs. national
Care given in a professional way	81%	87%	89%	Worse
Team communicated well	74%	85%	86%	Worse
Discussed medicines, pain and home safety	77%	83%	82%	Worse
Rated agency 9 or 10 out of 10	77%	83%	85%	Worse
Would definitely recommend	68%	77%	79%	Worse

Based on 111 completed surveys (18% response rate).

Location and service area

Approximate location (ZIP code center). Open in Google Maps

ZIP codes served (114)

94025, 94501, 94502, 94503, 94505, 94509, 94510, 94513, 94517, 94518, 94519, 94520, 94521, 94523, 94526, 94530, 94531, 94533, 94534, 94536, 94538, 94539, 94542, 94544, 94546, 94547, 94549, 94550, 94551, 94553, 94555, 94556, 94560, 94561, 94563, 94564, 94565, 94566, 94568, 94571, 94578, 94579, 94582, 94583, 94585, 94588, 94589, 94590, 94591, 94595, 94596, 94597, 94598, 94601, 94705, 94801, 94803, 94804, 94805, 94806, 95117, 95202, 95203, 95204, 95205, 95206, 95207, 95209, 95210, 95212, 95215, 95219, 95220, 95227, 95230, 95231, 95236, 95237, 95240, 95242, 95258, 95304, 95307, 95316, 95319, 95320, 95323, 95326, 95328, 95330, 95336, 95337, 95350, 95351, 95354, 95355, 95356, 95357, 95358, 95360, 95361, 95363, 95366, 95367, 95368, 95376, 95377, 95380, 95382, 95386, 95391, 95686, 95687, 95688