Heart of Hope Home Healthcare Inc

Home health agency · 10999 Riverside Dr Suite 103, N Hollywood, CA 91602

📞 (818) 650-0700

Quality of patient care star rating

82/ 100

Excellent

At a glance

Ownership: Proprietary
Medicare-certified: Since 01/19/2021 · CCN 559354
Rank in N Hollywood: #2 of 43 home health agencies
Rank in California: #30 of 2183 scored home health agencies
Services: Skilled nursing, Physical therapy, Occupational therapy, Speech-language pathology, Medical social services, Home health aide
Medicare episodes/yr: 629
Medicare spending: 11% less than the national average per episode
Service area: 53 ZIP codes (see list)

Patient outcomes and care quality

Outcome measures: better than the national average on 10 of 14 reported measures, worse on 1.

Measure	This provider	State	National	vs. national
Started care in a timely manner	96.7%	95.3%	96.5%	About the same
Checked flu shot status	0.5%	70.4%	64.2%	Worse
Patients improved at walking or moving around	93.5%	83.4%	88.6%	Better
Patients improved at getting in and out of bed	95.6%	82.1%	89.7%	Better
Patients improved at bathing	96.4%	87%	90.6%	Better
Patients' breathing improved	97%	87.2%	91.3%	Better
Patients improved at taking oral medications	93.7%	81%	88.1%	Better
New or worsened pressure ulcers (lower is better)	0%	0.2%	0.2%	About the same
Timely action on medication issues	100%	92.4%	94.5%	Better
Falls with major injury (lower is better)	0%	0.6%	0.9%	About the same
Discharge function score	97.6%	62.1%	71.7%	Better
Health info sent to next provider	100%	81.7%	81.2%	Better
Discharged to community (risk-adjusted)	91.7%	—	77.7%	Better
Potentially preventable hospitalizations (risk-adjusted) (lower is better)	8.9%	—	10.8%	Better

Risk-adjusted rates account for how sick patients were. Data window differs by measure; see CMS for exact dates.

CMS categorization: discharge to community Better Than National Rate; preventable readmissions Not Available; preventable hospitalizations Same As National Rate.

What patients say (HHCAHPS survey)

Survey results: better than the national average on 5 of 5 reported measures, worse on 0.

Measure	This provider	State	National	vs. national
Care given in a professional way	100%	87%	89%	Better
Team communicated well	100%	85%	86%	Better
Discussed medicines, pain and home safety	100%	83%	82%	Better
Rated agency 9 or 10 out of 10	100%	83%	85%	Better
Would definitely recommend	100%	77%	79%	Better

Based on 16 completed surveys (7% response rate).

Location and service area

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ZIP codes served (53)

90004, 90011, 90027, 90028, 90038, 90039, 90041, 90046, 90048, 90068, 90069, 91040, 91042, 91103, 91104, 91201, 91202, 91203, 91204, 91205, 91206, 91207, 91208, 91214, 91306, 91307, 91311, 91316, 91325, 91335, 91340, 91342, 91343, 91344, 91352, 91354, 91367, 91401, 91402, 91403, 91405, 91406, 91411, 91423, 91501, 91502, 91504, 91602, 91605, 91606, 91607, 91722, 92336